Terms of service

Terms and Conditions – LED by CHEVAL

Background

These terms and conditions apply when you, as a customer, make a purchase or rent a system at ledbycheval.com and related pages. By placing an order you accept these terms and our privacy policy.

To shop with us you must be at least 18 years old. We do not accept purchases from persons under 18, and we reserve the right to decline or cancel an order where incorrect personal details have been provided or where there is a record of unpaid debt.

Purchase agreement

A binding purchase agreement is concluded when we confirm your order and you receive an order confirmation. We recommend that you keep the confirmation for any future contact regarding the order.

All orders carry an obligation to pay.

Rental

Rental is available within the EU. Four systems are available to rent: Wrap72, Stifle Wrap, Wrap108 and Pad. The Sheet is available to purchase only.

Payment and subscription

The first payment is charged when you place your order. Subsequent payments are taken monthly on the same date.

There is no deposit and no minimum rental period.

You may buy the system you are renting at any time. If you choose to purchase, the total rent you have paid, up to a maximum of three months, is deducted from the listed purchase price.

Cancelling a rental

You can cancel your subscription at any time. Rent continues to apply until the system has been returned to us, so if the system is returned after your renewal date, that month is charged.

Please do not return the system before we have confirmed your cancellation request.

Returning a rented system

To cancel and return a rented system:

We will confirm your cancellation and send you return instructions together with a prepaid return label. We cover the cost of return shipping.

Pack the system securely in the original box. The system must be clean and in acceptable condition.

Take the package to a postal office and keep the shipment receipt as proof of dispatch.

Once we have received and inspected the system, we will confirm your cancellation.

Failure to return a rented system

If the system is not returned before your next renewal, a further month is charged. If it has still not been returned within the following month, you become liable for the full purchase price of the system, and ownership transfers to you once that amount has been paid.

Condition of the returned system

If the system is returned in unacceptable condition, you are liable for the cost of restoring it to acceptable condition or, where that is not possible, of replacing it.

Payment default

If a monthly payment fails, we will send a reminder and attempt the payment again. If it remains unpaid, you become liable for the full purchase price of the system, less any rent already paid up to a maximum of three months. We will issue an invoice for the remaining balance.

Prices and payment

Prices shown on our website apply to orders placed at ledbycheval.com.

Customers within the EU: prices include VAT.

Customers outside the EU: prices are shown without VAT. As the importer, you are responsible for customs duty, import charges and local VAT.

Available payment methods are shown at checkout and vary by market. They currently include American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, MobilePay, PayPal, Shop Pay and Visa.

We reserve the right to correct pricing and product information, including typographical errors, and to cancel orders placed at an incorrect price. Photographs are indicative and cannot guarantee the exact appearance of a product.

Delivery

Orders are dispatched with PostNord, UPS or DHL. Delivery times after dispatch are:

Sweden: 1–3 working days
Denmark and Germany: 1–4 working days
Rest of the EU: 2–5 working days

Shipping within the EU is free.

For destinations outside the EU, delivery time and shipping cost depend on the destination. Please contact us at info@ledbycheval.com before ordering and we will confirm both.

If you require a delivery method other than the one we offer, you must bear the additional cost. Please contact us before placing your order.

Receiving your delivery

You are responsible for ensuring that someone can receive the item at the time of delivery. If a delivery fails because you did not collect the package in time, provided incorrect details, or refused the delivery, you will be charged a fee of SEK 500 or EUR 50 plus transport costs, reflecting our actual handling and shipping expenses.

Damage in transit

We are responsible for damage occurring in transit to you. Please inspect the package on arrival.

If damage is found, note it immediately with the carrier and photograph the outer packaging, the inner packaging, the carrier's consignment note and the damaged product. Email the documentation to us within 24 hours of delivery.

Keep all original packaging until the matter is resolved, and do not use the product until we have responded.

Right of withdrawal

As a consumer you have the right to withdraw from your purchase within 14 days of receiving the product. To exercise this right, contact us at info@ledbycheval.com within that period. You then have a further 14 days to return the product.

Returns are free. We cover the cost of return shipping and will provide a prepaid return label.

You may examine the product as you would in a shop. If its value has been reduced by handling beyond what is necessary to establish its nature and function, we may deduct a corresponding amount from your refund.

The product remains your responsibility until it reaches us, so please pack it carefully and keep the shipment receipt.

Refunds are issued without undue delay and no later than 14 days after we receive the returned product, using the same payment method you used.

The right of withdrawal applies to private consumers and not to business customers. It does not apply to products made to order or personalised for you, for example a system embroidered with a name or logo.

Warranty

We provide a four-year warranty against manufacturing defects, on identical terms worldwide, from the date you receive the product.

The warranty does not cover faults caused by negligence or careless handling, normal wear, or failure to follow the care instructions.

Defects must be reported within a reasonable time. All warranty matters are handled by us directly through our support page, and servicing is carried out in house.

Batteries

Rechargeable batteries are consumables and lose capacity over time. Our battery warranty is one year and covers manufacturing defects. A battery is considered defective where its run time is 20 minutes or less. Reduced capacity after one year is treated as normal wear rather than a defect.

Your statutory rights as a consumer under Swedish and EU law apply alongside this warranty and are not affected by it.

Personal data

We process your personal data in order to fulfil your order and operate the site. You confirm that the information you provide is accurate and complete. Details of how we process personal data are set out in our privacy policy.

Intellectual property

All content on ledbycheval.com, including trademarks, product names, images, graphics, design and text, is the property of LED by CHEVAL or its licensors.

You may not copy, distribute, reproduce or use any content without our prior written consent.

Limitation of liability

To the maximum extent permitted by law, LED by CHEVAL is not liable for indirect, incidental or consequential damages, including lost profits, loss of data or replacement costs, arising from the use of our products or services.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any matter where liability cannot be excluded under applicable law.

Indemnification

You agree to indemnify and hold harmless LED by CHEVAL, its affiliates and service providers against any claims, damages or expenses arising from your breach of these terms or misuse of our products or services.

Third-party links

Our website may contain links to third-party websites. We are not responsible for their content, policies or services. Any use of third-party sites is at your own risk.

Circumstances beyond our control

We are not liable for failure or delay caused by events beyond our reasonable control, including natural events, war, civil unrest, strikes, embargoes, postal disruption, failure of payment providers, or shortage of infrastructure or materials.

Changes to these terms

We reserve the right to amend these terms. Any change is published on our website and applies to orders placed after publication.

Governing law and disputes

These terms are governed by Swedish law. Disputes are primarily resolved in the Swedish courts, without limiting your rights under the consumer protection law of your country of residence.

If we cannot resolve a complaint between us, you may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, arn.se. We follow ARN's recommendations. Consumers resident elsewhere in the EU may also contact their national consumer body or their local European Consumer Centre.

Contact

Cheval Brillant AB, trading as LED by CHEVAL of Sweden

Email: info@ledbycheval.com
Phone: +46 72 310 15 51

Head office: Lagmansvägen 10, 444 48 Stenungsund, Sweden
Production: Hova 326, 451 91 Uddevalla, Sweden

Company registration number: 559256-5245
VAT number: SE559256524501

Last updated: 30 August 2026