Questions
Frequently asked questions
Fit and acceptance
Whether it suits your horse
Will it fit my horse?
One size, adjusted with the Velcro straps on the outer cover. The wraps adapt across legs and body, and the Pad and Sheet are sized for the topline. If you are unsure, send us your horse’s measurements and we will tell you honestly whether it will work, since we would rather talk you out of the wrong system than take the order.
Will my horse accept it?
Most horses settle quickly. Nothing tightens or presses beyond the Velcro straps, and the system rests on the coat rather than gripping it. A horse that is wary of new rugs is usually best introduced to the system switched off and left in place for a minute or two before you run a session.
Is it safe?
The light is spread across many diodes rather than concentrated into a beam, so there is no focused energy and no eye protection is needed for you or for the horse. The systems are non-invasive and do not heat the tissue. If your horse is pregnant, under veterinary treatment, or has an existing condition, speak to your vet before starting.
How soon will I see something?
We do not publish timelines, because horses and conditions vary too much for any figure we gave you to amount to more than marketing. What owners tend to watch during a session is the horse itself.
Using the system
Sessions, lamps and charging
How long is a session, and how often?
Five to ten minutes on one area, once daily for general maintenance, or up to three times daily with at least 90 minutes between sessions where a horse is being treated for something specific. Switch the system off after ten minutes, since longer sessions are not better and can overheat the lamps.
Only half the lights are glowing.
They are all working. Every system alternates red straps and infrared straps, and infrared light falls outside the visible spectrum, so those rows look dark even while running normally. This is the message we receive more often than any other.
How do I clean it?
Clean it by hand, using a slightly damp cloth for the fabric and lamps and a lint roller for hair. No part of the system should go in a washing machine or a tumble dryer, so if something will not come off by hand, write to us rather than trying anything stronger.
How long does the battery last, and is it included?
Every system arrives with its power bank and charger, so there is nothing further to buy in order to start. A full charge takes roughly overnight, and how often you charge depends on how many sessions you run. Spare power banks are available in the shop, supplied with a charger and an ON/OFF switch.
How it works
Light, wavelengths and evidence
What does the light actually do?
Red and infrared light passes through the coat and skin and is absorbed by the tissue beneath, where it can influence processes already taking place within the cells. Nothing is added to the horse, and the light acts as a signal rather than a substance.
What wavelengths do the systems use?
Four: 660/670 and 730 nm in red, and 810 and 850 nm in infrared. Each reaches a different depth, which is why every system carries all four rather than one.
Is there research behind it?
There is a genuine research base, although it is an incomplete one, and several of the strongest equine studies used lasers rather than LEDs. We publish the studies we work from, including one that found no effect.
Renting
Terms, and how it ends
Can I rent instead of buying?
Yes, anywhere in the EU. Rental is not available outside the EU, and the Sheet is purchase only.
Is there a deposit or a minimum period?
No deposit, no minimum period and no binding commitment. You rent for as long as it is useful and stop when it is not.
Can I buy the system I am renting?
Yes, and up to three months of rent is credited towards the purchase price.
How does a rental start and end?
The rental period begins the day the system reaches you. To end it, use the support form and we will email a return label. Normal wear from months of use is expected and there is no deduction for it.
What if something breaks while I am renting?
We handle it and we cover the cost, exactly as we would for a purchased system.
Delivery and returns
Getting it, and sending it back
Do you deliver to my country?
Delivery is free within the EU and dispatched within one to three working days. We ship outside the EU as well, with cost and timing depending on the destination, and VAT is deducted automatically on orders outside the EU.
How can I pay?
Cards and the common local payment and wallet options are available. The exact set depends on your country and is shown at checkout.
Can I return it?
You have 14 days from delivery to change your mind, and what counts is the date you send it back rather than the date it reaches us. Contact us first and we will email a return label, since systems should never be sent back without one. Return shipping is free within the EU.
Warranty and service
What is covered, and by whom
What is covered?
Four years, worldwide, on identical terms, and unlike most warranties in this category it is not limited to manufacturing faults. If a horse stands on a wrap or water finds its way into a strap, we repair it and we do not charge for the repair. Power banks carry one year, because battery capacity declines gradually with ordinary use rather than failing outright, though in practice they often last considerably longer.
What happens if something breaks?
Repairs are handled in our own workshop in Uddevalla by the people who built the system, usually within a few days of arriving. Start with the support page, since a good proportion of problems are solved there in a couple of minutes.
Anything else
Write to us
Can I write to you in my own language?
Yes. Write in whichever language you prefer and we will reply. We answer by email and on WhatsApp, Monday to Friday.