Refund policy
Returns and Refunds – LED by CHEVAL
Returns
You have the right to return your order within 14 days of receiving it.
To be eligible, the item must be in the same condition as when you received it, unused and in its original packaging. Proof of purchase is required.
To start a return, contact us at info@ledbycheval.com. Once your return is approved we will send you a prepaid return label together with instructions. Items returned without prior approval cannot be accepted.
Return shipping
Returns are free. We cover the cost of return shipping and provide the return label.
The product remains your responsibility until it reaches us, so please pack it carefully in its original packaging and keep the shipment receipt as proof of dispatch.
14-day right of withdrawal
As a consumer you have the right to withdraw from your purchase within 14 days of receiving the product, for any reason and without giving a justification. Contact us within that period to exercise the right, and you then have a further 14 days to return the product.
You may examine the product as you would in a shop. If its value has been reduced by handling beyond what is necessary to establish its nature and function, we may deduct a corresponding amount from your refund.
The right of withdrawal applies to private consumers and not to business customers.
Refunds
Once we have received and inspected the returned item we will confirm whether the return has been approved. Approved refunds are issued to your original payment method without undue delay, and no later than 14 days after we receive the product.
Your bank or card issuer may need additional time to post the refund to your account. If more than 15 working days have passed since your return was approved and you have not received the refund, please contact us at info@ledbycheval.com.
Damage and faults
Please inspect your order on delivery and contact us immediately if the item is damaged, defective, or is not what you ordered. We will assess the issue and arrange the appropriate remedy. Damage in transit is covered under Damage in transit in our terms and conditions.
Faults arising after delivery are handled under our four-year warranty, set out under Warranty in our terms and conditions.
Exceptions
Products made to order or personalised for you, for example a system embroidered with a name or logo, cannot be returned.
Gift cards cannot be returned.
If you are unsure whether your item is eligible for return, please contact us.
Exchanges
The quickest way to receive a different product is to return the original item and place a new order once the return has been approved.
Rented systems
Returning a rented system is not a return under this policy. Cancellation and return of a rental are covered by our cancellations policy and by the Rental section of our terms and conditions. Return shipping on a rented system is also free.
Uncollected packages
If a delivery fails because the package was not collected in time, incorrect details were provided, or the delivery was refused, a fee of SEK 500 or EUR 50 plus transport costs applies, as set out under Receiving your delivery in our terms and conditions.
Contact
Cheval Brillant AB, trading as LED by CHEVAL of Sweden
Email: info@ledbycheval.com
Phone: +46 72 310 15 51
Last updated: 30 August 2026