LED by CHEVAL Terms and Conditions

Introduction

Thank you for visiting ledbycheval.com. Please read these Terms and Conditions and our Privacy Policy before purchasing or renting an item from us.

Definitions

“Agreement” refers to these Terms and Conditions.

“Products” refers to the products and services that we offer and sell.

“Site” refers to our website, https://ledbycheval.com/.

“LED by CHEVAL” refers to our company, our Site, our Products, or a combination of all or some of the preceding definitions, depending on the context in which the word is used.

“Customer” refers to anyone who buys, rents, or uses our Products, including general visitors to our Site.

“You” refers to the person entering into this Agreement with LED by CHEVAL.

Background

These Terms of Purchase apply when you, as a Customer, make a purchase at ledbycheval.com and related pages. To shop, you need to accept these terms and agree that we at LED by CHEVAL may handle and save your personal data. By completing a purchase, you accept our Terms of Purchase and our Privacy Policy.

You, as a Customer, must be at least 18 years old to make a purchase at ledbycheval.com. We do not accept purchases from persons under 18 and reserve the right to deny or change a Customer’s order if the Customer has provided incorrect personal data or has a record of non-payment of debt.

Purchase Agreement

A purchase agreement is concluded when we at LED by CHEVAL confirm your order and you, as the Customer, receive an order confirmation from us. LED by CHEVAL recommends that you save the order confirmation for any future contact regarding the order. A purchase is always associated with a payment obligation.

Specific Agreement for Rental Products

Payment and Subscription: The first payment for your subscription is charged when you place your order, and subsequent payments occur monthly. You can buy your rental product within the first three months of your subscription. We will deduct the total amount you’ve paid for your subscription from the product’s listed price, which can be found on the Product Page.

Insurance Coverage: The LED by CHEVAL insurance is included, so your system is covered if anything happens.

Cancellation Policy: You can cancel your subscription at any time. There is no binding time, but you must return your system before the next renewal. Otherwise, you will be charged for an additional month. Do not send the system before we confirm your cancellation request.

Return Process: Follow these steps carefully to ensure a successful cancellation and return process to avoid additional charges:

1. Log in to your account at ledbycheval.com, click My Subscription, and click Cancel, or email us at customer@ledbycheval.com.
2. Shortly after, we will email you with information about how to return the product, including a link to purchase your return label. Please visit ledbycheval.com/shop/return-label/ to see current return label prices.
3. We will email you the return label so you can print it.
4. Before packing your product(s), ensure the system is in acceptable condition for return. Pack it securely in the original box to prevent damage during transit.
5. Take the package to the postal office for shipment. Obtain a receipt for the shipment as proof of sending the product.
6. After receiving and checking your system, we will confirm your cancellation.

Failure to Return: If you don’t send your system back before your next renewal, you will be charged for an additional month. If you still don’t return it within the next month, you will be charged the price of the system.

Condition of Returned System: If the system is not in acceptable condition when returned, you will be charged the cost of restoring the system or replacing it with a new one.

Payment Default: If your monthly payment is not processed due to insufficient funds or other reasons, we will send a reminder and attempt payment according to our schedule. If the payment is still not made after that or if you don’t update your payment details, you will be responsible for covering the total cost of the product. In such cases, we will send you an invoice for the total cost of the product minus your paid rental amount of up to three months’ fees.

Personal Data

When you visit our website and place an order, we will process your personal data to provide the best experience and complete the purchase agreement. You confirm that the information you entered is accurate and complete and that any inaccurate or incomplete information is your responsibility. Our Privacy Policy provides information regarding our processing of personal data.

Prices

The prices stated on our website apply to orders placed on ledbycheval.com. Prices for Customers within the EU are presented including VAT, and prices for Customers outside the EU are presented without VAT. When ordering from a non-EU country, you effectively become an importer and are liable for Customs and Excise Duty as well as Value Added Tax (VAT) payments.

Reservations

We at LED by CHEVAL reserve the right to printing errors in price and product information. We reserve the right to change information and prices on all products in our range and subsequently correct incorrect pricing without prior notice. We reserve the right to make adjustments due to prices, sales, stock differences, technical problems, changes to technical specifications, and typographical errors on our website or in our advertisements. We reserve the right to cancel incorrect orders. All promotions are valid as long as stock lasts unless otherwise specified in the description. Images cannot guarantee the exact appearance of the product.

Payment

When you, as a customer, place an order on our website, you can choose from various payment options offered. The payment services are securely handled by Stripe, Klarna, and PayPal.

Delivery

Orders are usually sent with PostNord, UPS, or DHL. If you want a specific shipping method or a shipping method other than the one we offer, you must bear the cost. If you wish for another shipping method, please contact us before placing your order. The delivery time depends on your shipping country and the purchased products. Standard delivery time within the EU is 1-3 working days, but it may take longer.

Receipt of Delivery

As a Customer, you are responsible for ensuring that a recipient can receive the item at the time of delivery. If you are unavailable to receive your delivery, it entails costs for us, for which we reserve the right to charge you. For example, if you don’t pick up your item from the delivery point in time, provide incorrect information, or refuse to receive the delivery. If an unredeemed package is returned to us, you will be charged a fee of SEK500 / €50 plus the transportation costs, which will be deducted directly from the refunded amount. If your item is not covered by the right of withdrawal and has not been approved for return by us, we will contact you for a new delivery attempt, for which you will also be charged.

Transport Damage

We are responsible for damage that occurs during transport or delivery to you as a Customer. When you receive your delivery, you will need to investigate whether the package is damaged. This must be done immediately upon delivery. Always check your package carefully upon delivery. Inspect both the outer and inner packaging and any other packaging materials. If the package or item is damaged, this must be noted directly at the delivery time and documented with a picture and text. Take pictures of: 1. outer and inner packaging, 2. the accompanying consignment note from the carrier, 3. the item you received. Describe your case and email the pictures to us within 24 hours of receiving the product. Keep the original packaging. The product must not be used until further notice.

Right of Withdrawal

As a Consumer, you have the right to cancel your purchase within 14 days of receiving your product(s), provided that the item was not specially ordered for you or used/assembled. The right of withdrawal only applies to private consumers, not companies.

As a Customer, you are responsible for all shipping costs and handling fees for the return. It is essential to send the item with traceable shipping. You are responsible for payment for the product until we have received it and you have received confirmation from us. The product is in your possession until we have received the return, so it is crucial that it is not damaged during shipping. Pack your package carefully. You are responsible for any damage during transport when the product is sent back to us. If you have questions regarding the right of withdrawal or return, you are welcome to contact us.

Exceptions from the right of withdrawal apply if your item is made to order or personally adapted, i.e., specially ordered for you and/or produced or adapted according to your specific wishes.

If you have questions regarding the right of withdrawal or return, you are always welcome to contact us.

Warranty

We offer you a 4-year warranty for manufacturing defects (hidden defects) from the time you receive the product. The warranty applies to original faults and not faults that arise due to careless handling, wear, or failure to follow care instructions. If a defect is discovered, you must contact us within a reasonable time. All warranty matters are handled directly by us. Visit our Support Page and fill out the form.

Limited Warranty on Batteries

Batteries lose performance over time. Rechargeable batteries discharge faster in the cold. All rechargeable batteries are consumables with a limited lifespan—their capacity and performance will eventually drop, requiring replacement. Our battery warranty is one year and covers batteries that fail due to manufacturing defects. A battery is considered defective if its performance is 20 minutes or less.

Our Copyright

We at LED by CHEVAL own the website and all its content. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design and layout, information about products, services, and other content may not be copied or used without the prior written consent of LED by CHEVAL.

You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on the site without receiving our prior written permission.

Force Majeure

You agree that we are not responsible to you for anything that we may otherwise be responsible for if it results from events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.

Amendments and Changes

We at LED by CHEVAL reserve the right to change these Terms of Purchase at any time. Any changes to these Terms of Purchase will be posted on our website. Changes will become valid once the Customer has accepted the Terms of Purchase (in connection with a new purchase or while browsing the website), or 30 days after LED by CHEVAL has informed the Customer of the changes. However, LED by CHEVAL recommends that the Customer regularly stays updated on the website to be aware of any changes to the Terms of Purchase.

We may amend this Agreement from time to time. When we do, we will update this page accordingly and require you to accept the amendments to continue using our service.